Refund & Cancellation Policy

This Refund & Cancellation Policy explains how DEVCLI OPC PRIVATE LIMITED ("DevCli", "we", "us") handles cancellations and refunds for paid subscriptions to the DevCli platform purchased through our website.

It applies to subscription fees for DevCli modules (HRMS, ATS/Hiring, Project Management, Service Desk and Payroll) billed on a per-seat, per-month or per-year basis. By subscribing to a paid plan you accept this Policy together with our Terms of Service.

Every DevCli module includes a free trial period, and no card details are required to start one. We encourage you to evaluate the platform fully during the trial.

You will not be charged when a trial ends. A subscription begins only when you explicitly complete a payment from your workspace billing page.

If you are not satisfied with DevCli, you may request a full refund of your first subscription payment within 7 (seven) calendar days of the date that payment was made.

The guarantee applies to the first paid invoice for a workspace. Approved requests are refunded in full, including any GST charged on that invoice. There is no requirement to justify the request, though we always welcome the feedback.

Once the 7-day window has passed, subscription fees already paid for the current billing cycle are non-refundable, including where a workspace is not used for part of that cycle.

You may cancel at any time to prevent future renewals. Cancelling stops the next charge; it does not refund the cycle already paid for. Renewal charges are likewise non-refundable once the new cycle has begun, except where this Policy or applicable law provides otherwise.

Email support@dev-cli.com from the email address registered on the workspace, including:

• Your workspace name or subdomain • The invoice number of the payment concerned • The reason for the request (optional, but it helps us improve)

We acknowledge every refund request within 2 (two) business days and tell you whether it has been approved, along with the expected timeline.

Approved refunds are returned to the original payment method used for the transaction, through our payment gateway. We cannot redirect a refund to a different card, account or instrument.

Refunds are typically credited within 5–7 business days of approval. The exact time depends on your bank or card issuer, and the final leg of that process is outside our control.

DevCli is a cloud-hosted software service. No physical goods are sold, shipped or delivered, so no shipping, delivery or returns policy applies.

Access to a paid subscription is provisioned to your workspace immediately once payment is confirmed.

If an amount is debited but your subscription is not activated, the transaction has usually failed at the gateway and is reversed automatically, generally within 5–7 business days.

If you are charged twice for the same billing cycle, or you do not recognise a charge from us, contact support@dev-cli.com with the invoice number or payment reference. Confirmed duplicate charges are refunded in full, and the 7-day window does not apply to them.

All subscription prices are exclusive of GST, which is applied at the prevailing rate (currently 18%) at checkout.

Where a refund is approved, GST is refunded in the same proportion as the refunded amount, and a credit note is issued against the original invoice.

You can cancel from Settings → Billing inside your workspace, or by emailing support@dev-cli.com. Cancellation takes effect at the end of the current billing cycle.

Your workspace remains fully accessible until that date, after which it moves to a read-only state. You may export your data at any time before deletion. We may suspend or terminate a subscription in line with our Terms of Service, and where we do so without cause we will refund the unused portion of the cycle.

Questions, refund requests or complaints about this Policy should be directed to:

DEVCLI OPC PRIVATE LIMITED K.K. Nagar, Kattupakkam, Chennai, Tiruvallur, Tamil Nadu – 600056

• Email: support@dev-cli.com • Phone: +91 9003104453 / +91 7200225224

We aim to resolve every grievance within 30 days of receipt. This Policy may be updated from time to time; the revision in force at the time of your payment governs that payment.