Free AI tool
Where do your support requests stall?
Describe how requests reach your IT, HR or support team today and get a diagram of your service desk workflow with the bottlenecks flagged and the hours they cost you each month.
Tell us how it works
Pick your tools and where it hurts. Add detail if you like; it takes under a minute.
See your process mapped
Every stage of your support process, with time per stage and bottlenecks flagged.
Get the fixes
Download the diagram and a report on which change removes each bottleneck.
Map your help desk workflow in a minute
When requests arrive by email, WhatsApp and the occasional phone call, nobody can say how many are open, who owns them or how long they’ve waited. A service desk process flow lays out each step from request to closure with an owner and a realistic time in hours, so the stalls become obvious. This free tool builds it for you from a few answers.
The fix is a single front door: every request becomes a ticket with an owner, an SLA timer and a history, and common questions get answered by a knowledge base before they become tickets. DevCli Service Desk does this for IT, HR and customer support in one place.
Frequently asked questions
Is the support process map free?
Yes. Mapping your support process is free, with no signup and no credit card. Share your email to download the full-size diagram and get a report on how to fix each bottleneck.
How does the support process map work?
Tell us your company size, the tools you use and where it hurts most. The AI lays out your support process stage by stage, estimates how long each stage takes, and flags the stages that slow you down.
What are the most common help desk bottlenecks?
Requests that arrive in personal inboxes or chats and get missed, no clear owner once a request is picked up, no SLA timer so urgent issues wait, the same questions answered by hand, and no reporting on volume or resolution time.
How do I fix the bottlenecks it finds?
Each flagged stage comes with a concrete fix, usually a ticketing workflow with auto-assignment, SLA tracking and a self-service knowledge base. DevCli Service Desk covers all of these, with a 14-day free trial.